Rolling out new hardware and software can be a stressful time for any business.
You are excited about the new experience for your customers but nervous about any issues that could arise.
It’s free, every week, in your inbox.
Here is what they said:
1.
This QA process must pass through multiple levels of approval internally.
Additionally, you should conduct a focus group to get external feedback.
Your focus group should be composed of individuals who are most likely to use your product.
Duran Inci,Optimum7
2.
We curate this group so that we have customers from different verticals and of varying sizes represented.
Nanxi Liu,Enplug
3.
Look under every stone for exploits
Hackers have one job breaking into websites or programs.
In many cases, they are able to hack your software if you leave an open exploit.
Syed Balkhi,WPBeginner
4.
Its not enough to say, its been tested: Time to deploy.
Susan Rebner,Cyleron, Inc.
5.
These can be expensive, but must be factored into the budget for your product release.
I use internal and external groups for checking prior to release.
Matthew Capala,Alphametic
6.
Let people beta test it for free
Its not revolutionary, but let some people try it for free.
Customers feel empowered when their opinion is asked.
If youre rolling out products regularly, build a beta test community of customers you trust.
Incentivize them with discounts and the newest products, and pretty soon theyll feel like part of the team.
Jessica Gonzalez,InCharged
7.
This was an idea we took from an employee who worked at Microsoft.
Ismael Wrixen,FE International
8.
Blair Williams,MemberPress
9.
Stephanie Wells,Formidable Forms
10.
Conduct acceptance testing
Acceptance testing is testing what is expected versus what actually happens.
Jared Atchison,WPForms
11.
Learn more at yec.co.
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