Brands are beginning to see the need to incorporate emotional intelligence into the customer experience.
This is where brandemotional intelligenceplays a critical role.
The top ten leaders in empathy outperformed the bottom ten by two times on the stock market.
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Designing an emotionally aware organisation is increasingly becoming a topic at the top of the board room agendas.
According toForrester, consumers are gravitating toward brands that emphasize people over profits.
Customer-facing professionals can produce the right answers and outcomes quickly and confidently by using AI solutions.
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