Update: All services are back online after an outage that lasted over five hours.

To the 3.5 billion users who depend on the apps, Facebook says sorry.

The company states its engineering teams confirmed that the root cause of the outage was a faulty configuration change.

Facebook, WhatsApp, Instagram, and Messenger are all DOWN (Update: they’re back)

It also claims no user data was compromised during the outage.

Tens of thousands of users have reported issues accessing the four Facebook-owned platforms, according to theDownDetector website.

Reports of problems began flooding in at around 17.30 CET.

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The issues appear to have been sparked by a Domain Name Server (DNS) failure.

Facebooks authoritative DNS nameservers became unreachable at that time.

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Instagram and WhatsApp both made similar announcements on you guessed it Twitter.

Were aware that some people are having trouble accessing Facebook app.

Were working to get things back to normal as quickly as possible, and we apologize for any inconvenience.

Story byThomas Macaulay

Thomas is the managing editor of TNW.

He leads our coverage of European tech and oversees our talented team of writers.

Away from work, he e(show all)Thomas is the managing editor of TNW.

He leads our coverage of European tech and oversees our talented team of writers.

Away from work, he enjoys playing chess (badly) and the guitar (even worse).

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