Perhaps youve heard that consumers are less patient than ever before?
Over half of the respondents said theyd switch to a competitorafter just one or two bad customer support experiences.
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Companies like Zoom have been usingAIfor years to improve the user experience and automate business processes.
But not all companies are taking full advantage of its capabilities.
Next generation chatbots
Generative AI allows your chatbot to go off-script.
This helps relieve customer service teams by allowing for more self-service.
This ensures a more complete and accurate handover to human customer service reps if needed.
Voice and speech generation will be the next frontier.
These insights can also be used to generate personalised recommendations.
