Did you know Growth Quarters is taking the stage this fall?
So lets dive into how to start building a self-service experience.
It’s free, every week, in your inbox.
There are a few ways to do that.
Ive frequently done this myself.
I join them on calls, I notice how they work and what problems and bottlenecks they experience.
Tiny adjustment, sure, but just imagine how much time that saved in a year.
Another obvious approach is through analytics and data.
This round-trip for requests means it would take us 24 hours to respond, which is quite bad.
We actually had people specifically working on re-routing requests to address this at first.
As a result, weve been able to drastically decrease the number of such inquiries in the first place.
Once we had that, we further generalized those rules to cover the majority of events.
But what does it really mean for the organization to move towards self-service?
Id say there are three major points to consider.
They arent gone or unnecessary, far from it.
They just allocate their time differently, taking care of generally more advanced tasks.
Too often they care more about their own agenda rather than shared goals and customers interests.
There is one question you must ask yourself though: will my business benefit from it at this stage?
This is incredibly important as there is no silver bullet.
