Others might also recall that in December, the companyfreezed hiringon account of AI productivity gains.
Klarna partnered with OpenAI last year, integrating ChatGPT technology into a plug-in for shopping.
The app-based assistant can perform a range of customer service tasks such as inquiries, refunds, and returns.
Its naturally available 24/7 and can communicate in over 35 languages.
Now, one month after theAIassistants global launch, Klarna says that the feature has been a huge success.
According to the buy-now-pay-later startup, the chatbot has handled two-thirds of its customer service chats.
40% off TNW Conference!
Klarna also expects that the feature will drive a $40mn (37mn) investment improvement in 2024.
Meanwhile,analystshave linkedKlarnas announcement to a decline in Teleperformances shares earlier this morning.
TNW has reached out to Klarna for a comment and we will update the piece accordingly.
Story byIoanna Lykiardopoulou
Ioanna is a writer at TNW.
With a background in the humanities, she has a soft spot for social impact-enabling technologies.
