Zoom drops $14.7B on cloud call center firm to boost post-pandemic business
The acquisition aims to secure Zooms growth as pandemic restrictions ease. In recent months, however, thehypergrowth has slowed, as workers have begun returning to offices. It’s free, every week, in your inbox. Zoom has responded by expanding its cloud-based conferencing offerings. The Five9 acquisition will serve this strategy in several ways. Zoom plans to combine the companys contact-center as a service solution with Zooms communications platform. It will also harness Five9s customers and software to expand the cloud-calling system Zoom Phone....