Why your SaaS success is all about ‘Net Dollar Retention’

Its an old piece of wisdom but still valid today. Unfortunately, many SaaS companies forget about it and concentrate their efforts on generating new leads. The costs of acquiring new customers get very high, really quick. And if youre unable to bind your user to your product, it is completely useless. Well, its not uncommon that a companys MRR increases while their NDR deteriorates. In other words, the company is bleeding money....

February 12, 2021 · 3 min · 471 words · Elizabeth Long

How to stop yourself from using the wrong emoji at work

My editor Deb loves to ruin things. One time she used her Ph.D. in Italian to ruin an entire emoji. The emoji in question is a common Italian hand gesture that, roughly translated, means what the hell? This isnt how our team was using it. At some point, we collectively decided to use this emoji to mean perfection. From what I can gather, people thought it represented kissing your fingertips, the way chefs sometimes do....

February 10, 2021 · 4 min · 653 words · Gregory Li

Meet the company mapping European cities to solve escooter misparking

Micromobility including electric scooters is the latest quick and clean way to get around urban areas. But one big problem is managing where the fleets of shared scooters go and where theyre parked. Fantasmo has a solution camera vision-based positioning. GPS mapping was too blunt of an instrument to monitor it effectively. [Read:How much does it cost to buy, own, and run an EV? It’s free, every week, in your inbox....

February 10, 2021 · 2 min · 412 words · Christine Roach

The best consumer tech always sweats the small stuff

Some things just arent worth the brain space to consider. (Butwhatdid he mean?) Tell your mom Im not sorry. It’s free, every week, in your inbox. And one of those areas where, really, you should sweat the small stuff? Consumerdesign is one of them. The second is I discovered thatSpotify searches dont sync across devices. You could easily make the argument these two design issues are nothing to be worried about....

February 10, 2021 · 2 min · 223 words · Rachel Rodriguez

You need to rethink your customer experience for 2021 — here’s how I did it

As the CEO of an SME business, 2020 wasnt exactly smooth sailing. It wasnt easy, but it looks like we survived. We werent the only ones, and most of our peers obviously felt the same trauma. As a B2B business, everybody found themselves in the same boat rocking back and forth. This meant that the way we communicated with, sold to, and dealt with our customers changed. The year 2020 was one that changed B2B business forever....

February 9, 2021 · 3 min · 572 words · Sean Gentry

10 smartphone charging accessories for every situation on sale today

What if they think you got mad and rage-quit the conversation? Or what if they take your silence as abandonment? Your dead phone could be the beginning of the end of your entire relationship. Now, we hope your significant other isnt prone to flying off the handle quite that easily. 40% off TNW Conference! Get theOmnia Q3 3-in-1 Wireless Charging Station with Power Adapterfor $93.47 after promo code VDAY2021 (Reg....

February 8, 2021 · 2 min · 289 words · Alicia Allen

Here’s what all successful AI startups have in common

However, while fiercely competitive, the AI space is also constantly causing fundamental shifts in many sectors. Here are some of the key takeaways from AI startups that have managed to reach a stable status. The company has been able to develop its business through smart design and a good marketing strategy. The AI component was built on top of that. The companys website and mobile app are very easy to use....

February 8, 2021 · 2 min · 408 words · Andrew Blevins

5 tips to keep your EV safe during cold weather

If you own an electric vehicle, you already know your car requires some special care. Thats especially true in the winter months. So how do you keep your EV working correctly? Here are a few tricks EV owners can use during colder weather. Cold weather poses extra challenges for EVs 1. Evaluate tire pressure Its crucial to keep an eye on tire pressure in general. This point will be critical when 20-degree days are ahead....

February 5, 2021 · 3 min · 449 words · Jermaine Mckenzie

Can’t keep up with the Apple Car rumors? Here’s what you need to know

Life is kinda overwhelming right now. It goes from feeling like nothing at all is happening or ever will, then BAM! a bunch of things happen, and you dont know where to start. All the Apple Car news this week serves as case and point. Theres, um, a heck of a lot of it to sift through. So let us do the heavy lifting for you. Here are the important milestones and reports you better know about....

February 5, 2021 · 2 min · 407 words · Calvin Lambert

‘Space law’ helps prevent earth’s microbes from polluting other planets

There are two planned Mars landings in 2021. First, NASAsPerseverance roveris due to land on the planet later this month. Then Chinas Tianwen rover will follow in May. Both missions intend to search the planet for signs of life. The good thing is, we have policies and laws to prevent this from happening. For 50 years, governmental organizations have stuck to the generally accepted rules and laws. But they are no longer the only players in the game....

February 5, 2021 · 3 min · 480 words · Rebecca Johnson

Here’s an easy way to use Google Assistant on iOS

For a lot of people, getting Google Assistant on iOS is an exercise in pointlessness. But itd be remiss of us if we didnt acknowledge that Google has some pretty fantastic products. Take voice-activated assistants for example. As much as I want to like Siri, I dont. Apples virtual assistant is nowhere near as flexible, responsive, or knowledgeable as Googles. And this is magnified when you take a lot of smart home equipment into account....

February 4, 2021 · 2 min · 303 words · Michael Landry

How Viber achieved profitability by NOT following the WhatsApp model

Since then, Viber has changed and evolved into a messaging app too. Most of these conversations have revolved around Telegram and Signal. However, Viber has built a strong case for itself by establishing itself in non-western markets. But before we jump into that, lets take a quick look at the apps history. Initially, the app just focused on person-to-person calling to compete with the likes of Skype. 40% off TNW Conference!...

February 4, 2021 · 3 min · 506 words · Jeremy Oneal

Remote onboarding isn’t going away — so here’s how to perfect it

Most of us are all too familiar with how expensive it is to find and hire new employees. And losing a new hire weeks or months after they join your team is even more costly. 2020 might be gone, but remote hiring is here to stay as the new norm. So heres what I think needs to change. First, take some time to consider what remote employees dont experience when they start a new job....

February 4, 2021 · 4 min · 791 words · Mark Wilkinson