IT automation
Practically every large organization has IT.
Even small companies that dont have in-house IT staff may pay for another company to do it for them.
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Previously, IT experts may have optimized their infrastructure through informed judgments and overprovisioning their resources.
Workloads scale and spikeits not static.
You dont really know how your customers workloads are going to vary across different times, Lobig says.
2. Business processes
Business processes are another area that can gain from advances in AI and automation.
The previous wave of automation in business processes was mostly driven by robotic process automation (RPA).
While RPA has had a tremendous effect on productivity, like other solutions, it has limits too.
RPA only addresses tasks that you think need automation.
It can automate a poorly designed process but cant optimize it.
It also cant handle tasks that cant be defined through deterministic rules.
This is where process and task mining enter the picture.
According to Lobig:
RPA executes scripts to automate what you tell it to do.
Its very deterministic and rigid in what it can do, automating highly repeatable tasks.
Process and task mining find inefficiencies you cant see.
Is everyone completing processes in the same way?
What should you optimize first?
Networking
In the past, networking was a specialized hardware-based discipline largely controlled by big telecommunications companies.
The challenge is deploying and connecting all tool endpoints at scale.
Networks must be agile and dynamic to maintain software performance, availability, security and user experience.
Todays networks, however, face unprecedented challenges that can render them unresponsive and unadaptable to change.
Enterprise and service providers can address those needs, delivering custom enterprise data pipe value with self-service enterprise control.
The company previously outsourced online grid connectivity to a big telco.
Although the bank didnt have control over the networking service, it was fined for the outage.
New system-centric web connection connectivity can enhance those capabilities.
Another area of networking that will provide new opportunities for automation is 5G.
A lot of people think about 5G as a faster networking technology.
But 5G is going to transform and disrupt B2B use cases.
It can really bring edge computing to the forefront, Lobig says.
These unexpected industries can use 5G to really transform how business gets done across different areas, Lobig says.
Where is the industry headed?
Automation is quickly evolving and were bound to see many new applications in the coming months and years.
For companies that are at the beginning of their automation journey, Lobig has a few tips.
In the business automation space, look at process and task mining.
Do you really know where the time is being spent in your enterprise?
Do you know how work is getting done?
IT automation can help organizations to use the capacity they need, which may translate into savings.
IT automation can also be important in tackling the climate change crisis.
