The acquisition aims to secure Zooms growth as pandemic restrictions ease.
In recent months, however, thehypergrowth has slowed, as workers have begun returning to offices.
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Zoom has responded by expanding its cloud-based conferencing offerings.
The Five9 acquisition will serve this strategy in several ways.
Zoom plans to combine the companys contact-center as a service solution with Zooms communications platform.
It will also harness Five9s customers and software to expand the cloud-calling system Zoom Phone.
The transaction is expected to close in the first half of 2022.
Story byThomas Macaulay
Thomas is the managing editor of TNW.
He leads our coverage of European tech and oversees our talented team of writers.
Away from work, he e(show all)Thomas is the managing editor of TNW.
He leads our coverage of European tech and oversees our talented team of writers.
Away from work, he enjoys playing chess (badly) and the guitar (even worse).
